Call recording is a feature Dial-IQ feature that must be enabled at the client level by Leads360 support or account manager. There are no Administrator or User settings to configure in the LeadManager.

When this feature is enabled, all Dial-IQ calls are recorded. Note that it when this feature is in use, users are legally obligated to notify any party on the call that the call is being recorded.

Accessing the call recordings can only be done by an administrator.

On the main menu, mouse over the reporting submenu, then the Lead Dialer Reports submenu, and click on Call Activity Summary.

Call Activity Summary Report

The Record Column contains two icons. Click the green arrow button to download the recording of the call. Click the red circle icon to delete the recording of the call. You will be asked to confirm this action.